Knowledge Base
The Knowledge Base section is designed to provide users with a centralized repository of information, articles, and resources. This section enables efficient access to valuable content for both employees and clients.
Main Features:
Knowledge Base Overview: Upon entering the section, users are greeted with a structured interface that includes:
Search Functionality: A prominent search bar allows users to quickly locate specific articles by entering relevant keywords or phrases.
Article Management: Users can manage article categories to better organize the content.
Article Listing Table: The main area displays a table with the following columns:
# (Index Number): A unique identifier for each article.
Article Heading: The title of each article.
Article Category: Indicates the category under which the article is classified.
Action: Options for users to perform actions related to the articles (e.g., view, edit).
Add New Article Functionality: The "Add New Article" button directs users to a form for creating new articles with the following fields:
For Employees/For Clients: Options to select the target audience for the article.
Article Heading: A mandatory field for the title of the article.
Article Category: A required field for classifying the article within a specific category.
Description: A dedicated space for providing detailed information about the article.
Upload File Option: Users can attach relevant files or documents to the article.
Purpose of the Knowledge Base Section
This section aims to enhance organizational knowledge management by centralizing critical information and resources. It supports employees and clients in accessing relevant content efficiently, promoting self-service, and ensuring that users can find the information they need to make informed decisions and perform their tasks effectively.
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